8qqgg Privacy Policy

1 Introduction & Scope

8qqgg is a trusted online gaming and betting platform operated for users in Bangladesh. This privacy policy ("Policy") applies to the 8qqgg website, mobile application, and all related digital services.

The purpose of this policy is to clearly inform you about what information 8qqgg collects, why it is collected, how it is used, with whom it may be shared when necessary, and what rights you have. We believe transparency in data handling is the foundation of a healthy and trustworthy relationship.

8qqgg reserves the right to update this policy at any time. We will notify you through the platform of any significant changes. If you continue to use the platform after a policy change, you will be considered to have automatically accepted the revised policy.

2 What Information We Collect

8qqgg collects several types of information, which can be categorised as follows:

2.1 Registration & Identity Information

When you create an account, we collect the following information:

• Full name and display username
• Date of birth (for age verification — only users aged 21 or above may open an account)
• Valid email address
• Contact mobile number
• Password (stored in encrypted form, never kept as plain text)

2.2 Identity Verification (KYC) Information

To maintain secure transactions and comply with applicable laws, we may request the following documents when needed:

• National ID card (NID) or copy of passport
• Proof of current address (bank statement or utility bill)
• Proof of payment method ownership (where applicable)

2.3 Financial Transaction Information

During deposits and withdrawals, transaction details such as payment method (bKash, Nagad, Rocket, or bank transfer), amount, date, and transaction ID are recorded. Full payment account numbers or bank details are not stored on our servers — only what is strictly necessary is retained.

2.4 Usage & Technical Information

The following information may be collected automatically while you use the platform:

• IP address and device type
• Browser version and operating system
• Time and location of platform access (country/region level only)
• Page visits, click patterns, and session duration
• Information collected through cookies and web beacons

3 Purpose of Data Use

8qqgg uses your information only for the following legitimate purposes:

• Account Management: To handle registration, login, profile updates, and account security.
• Service Delivery: To manage gaming services, issue bonuses, process winnings, and handle customer support.
• Transaction Processing: To carry out deposits and withdrawals and maintain financial records.
• Identity & Age Verification: To confirm users are 21+ and to prevent fraud.
• Platform Improvement: To analyse user experience and enhance the quality of our services.
• Communication: To send important notifications, security alerts, and promotional information (subject to your consent).
• Compliance: To follow responsible gaming policies and relevant regulations.

4 Disclosure & Sharing of Information

8qqgg may share your information with third parties only in the following limited circumstances:

4.1 Service Provider Partners

We may work with trusted third parties for payment processing, cybersecurity, technology infrastructure, and customer support. These partners may only access the information needed for their specific role and are bound by confidentiality agreements.

4.2 Legal Obligations

8qqgg may be required to disclose information in response to a court order, a lawful request from a law enforcement agency, or any other legal obligation.

4.3 Fraud & Security Protection

If money laundering, fraudulent activity, or any other illegal conduct is suspected, relevant information may be provided to the appropriate authorities.

4.4 Business Restructuring

In the event of a merger, acquisition, or business restructuring, user information may be transferred to the new entity, but the terms of this policy will continue to apply.

5 Data Retention & Security

8qqgg takes internationally recognised technical and administrative measures to ensure the security of your information:

• SSL Encryption: All communications on the website and app are secured with SSL/TLS encryption, keeping data transfers safe.
• Data Encryption: Sensitive information such as passwords is stored using strong hashing algorithms.
• Access Controls: Only authorised staff and systems can access your data.
• Security Audits: Regular security testing and vulnerability assessments are conducted.
• Server Security: Firewalls, intrusion detection systems, and 24-hour monitoring are continuously active.

5.1 Data Retention Period

Information is retained for as long as your account is active and for a defined period after account closure to meet legal requirements. Financial transaction records may be kept long-term in accordance with applicable regulations.

6 Cookie Policy

Cookies and similar tracking technologies are used on the 8qqgg website and platform. Cookies are small text files stored on your device that help improve the user experience.

6.1 Types & Purpose of Cookies

• Essential Cookies: Required to maintain login sessions, ensure security, and run core functionality.
• Functional Cookies: Used to remember your preferences and settings (such as language and bet limits).
• Analytical Cookies: Used to monitor platform usage and help improve our services.

6.2 Cookie Controls

You can choose to accept or reject cookies by changing your browser settings. However, disabling essential cookies may prevent some core features of the platform from working properly.

7 Your Rights

As a user of the 8qqgg platform, you have the following rights:

7.1 Right to Access

You may request to know what information we hold about you and obtain a copy of it. We will make every effort to respond to such requests within a reasonable time.

7.2 Right to Rectification

If any information in your account is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly through your account settings.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal, regulatory, or contractual obligations.

7.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. To do so, contact us directly.

7.5 Right to Data Portability

In certain cases, you may request your information in a structured and commonly usable format.

8 Responsible Gaming & Data Use

8qqgg places great importance on responsible gaming. As part of this commitment, we may monitor user gaming behaviour to identify risky patterns and provide timely support.

The use of data for this purpose is entirely for your protection. This information is essential for enabling our responsible gaming features — such as setting deposit limits, taking a break, or self-exclusion.

For more information about responsible gaming, visit our Responsible Gaming page.

9 Protection of Minors

8qqgg is for users aged 21 and above only. We do not knowingly collect information from minors or allow them to use our services.

Age is verified at registration and proof of identity may be requested if needed. If a user is found to be under 21, the account will be closed immediately and a refund process will be initiated.

If you are aware that a minor is using our platform, please notify our support team immediately.

10 International Data Transfers

As 8qqgg is an international platform, your information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that:

• Data transfers are completed through secure encryption.
• Third-party server providers comply with appropriate security standards.
• The privacy standards described in this policy are maintained everywhere.

11 Third-Party Links & Services

The 8qqgg platform uses software from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming. These third parties have their own privacy policies, which apply to their respective platforms.

8qqgg is not responsible for the privacy practices of any external services linked on our site. We recommend that you read the privacy policy of the relevant third party.

12 Policy Changes & Notifications

We may update this privacy policy when needed. Depending on the nature of the change, we will:

• Display a notification on the platform.
• Notify you by registered email (for significant changes).
• Update the "Last Updated" date at the top of this page.

If you continue to use the platform after a change, you will be considered to have consented to the revised policy. If you do not agree with the new policy, you have the option to close your account.